This website is operated by 7-OH Factory. The following policy applies to all shipments and deliveries.
Order Processing
All orders are processed within 1–2 business days. Business days are Monday through Friday, excluding federal holidays.
Shipping Rates & Delivery Times
- Orders $99 and over: Free standard shipping (3–5 business days).
- Orders under $99: Flat-rate shipping of $9.99 (3–5 business days).
- Free shipping is available everywhere except Hawaii and Alaska.
Delivery times are estimates and may vary depending on carrier and location.
Shipping Confirmation & Tracking
A confirmation email with tracking details will be sent once your order ships. Tracking information may take up to 24 hours to update.
Delivery Issues
If a package is marked “Delivered” but not received, customers should contact the carrier. Lost, damaged, or delayed packages must be reported within 5 business days of the expected delivery date.
Restricted Shipping States
Due to state regulations, we do not ship to the following states: Alabama, Arkansas, Florida, Indiana, Rhode Island, Vermont, and Wisconsin.
Orders placed with delivery addresses in these states will be canceled and refunded.
Incorrect or Incomplete Addresses
Customers are responsible for providing an accurate shipping address. Orders returned due to incorrect or incomplete addresses may be reshipped at the customer’s expense.
International Shipping
We do not ship internationally. Orders are limited to U.S. addresses only.
Order Modifications & Cancellations
Orders cannot be modified or canceled once shipped. However, we will do our best to modify or cancel an order during standard business hours while customer service is open.
